Morch UP-4 toenarm concerns

I just purchased a Morch UP-4 Arm with red dot,and
internal silver wire added but have a concern.It is
extremely difficult for me to get the toearm to lower
itself down to the record playing surface.It seems to take almost a full minute before it finally touches down to the record playing surface,and then once it finishes playing the LP side,when I lift the toenarm up after the end of the record the toenarm barely lifts up at all.Whats going on here ANY SUGGEGTIONS.I need some help!