Moon Nova or Eclipse?

I have had several Sim Products- the Eclipse was superb, the P5 preamp a bit dry for me. However, their Attraction preamp/HT processor was the home run for me- just excellent- sonically very neutral, with an extremely low noise floor. For HT is was great, however I still seem to prefer tube preamps for 2-ch at this point.

Now, as for their customer service, that's another thing. I have been trying to contact Costa at Sim Audio for like 2 weeks now. I left a couple messages, even e-mailed him with NO reply. All I want to know is how good the new Stargate processor is compared to the Attraction I used to own. He won't even return my call, and I have spent many thousands of $$ with their company, AND highly recommended the Attraction processor to many A'Goners who have contacted me- extremely disappointing...

Golden ears- with all due respect, every other high-end mfr I have dealt with have always made the time for a key question or two- in fact, many of them actually believe that great customer service will make a happy customer- not a novel concept. Ed from Theta is great- when I had some key techie questions about my Dreadnaught amp, he even got the designer (David Reich) on the phone! Also, Israel Blume at Coincident is supremely knowledgable and answers the phone personally.

The two examples above are just a small example of the great customer service I have found from many of the high-end mfr's, and I purposely gave one example from a large company, and one small, both of which have excellent customer service. Sim Audio could take a page out of that book. I'm still waiting to hear back from Costa, and if I don't hear back, that tells me something.

Too bad, 'cause once you actually DO get him on the phone, he can be helpful. BTW, I am in sales myself (database/IT info), and trust me, if I even get a whiff of a potential prospect with interest in my company's services, I am all over it like white on rice...

Golden Ears- point well taken. Well, all is not lost- Costa finally DID get back to me. The answer was as I suspected- the Attraction is still the sonic champ (superior dacs, etc.), but newer Stargate has more options...