Monster HTM 3500 conditioner is noisy


I just purchased and installed the above equipment based on all the rave reviews, namely at TAS. I find it amazing that a component which is designed to reduce background noise actually emits a continual buzzing sound when turned on. I wonder if my unit is defective ? A unit designed to shave a couple of dbs from the background noise should be ultra silent! My listening position is relatively near where the equipment is located, and no other piece is at all audible, while this component is. Anyone had any similar experience ?
fear3000

Showing 3 responses by bmpnyc

No hum in both my HTM-3500's. Monster has a great service department. Check it out. Better to call instead of email:(415) 840-2000, ask for Carlos, he is The Man!
Good luck.
Sorry to hear that Puubie. Monster was more than decent to me, and went out of their way to help me. I hope that is the norm, and not just a fluke. Calling is best in their case.