Hi, this is Dan Wright. I know exactly what is wrong, as I sent out two units on the same day, your unit and one that went to Seattle. I DID wire them both out of phase in one channel and this is EXACTLY what you are hearing.
I guess I was having a bad day...sorry, human after all... ;).
I will arrange to have the Player Only, brought back to our shop IMMEDIATELY, on our account, and resolved for you promptly. The way to prove that this is the case, and hear the player as it SHOULD sound, is to reverse the polarity in ONE of your speaker cables. Either amp or speaker end, just swap black and red leads. TURN OFF AMP FIRST!
I am certain that this is the case, as the two units were worked on by me PERSONALLY and shipped on the same day! I didn't catch it as I was listening for something else and it was a VERY busy week.
I sincerely apologize for the inconvenience and I assure you that this will be resolved promptly and completely at our expense.
Sincerely,
Dan Wright
I guess I was having a bad day...sorry, human after all... ;).
I will arrange to have the Player Only, brought back to our shop IMMEDIATELY, on our account, and resolved for you promptly. The way to prove that this is the case, and hear the player as it SHOULD sound, is to reverse the polarity in ONE of your speaker cables. Either amp or speaker end, just swap black and red leads. TURN OFF AMP FIRST!
I am certain that this is the case, as the two units were worked on by me PERSONALLY and shipped on the same day! I didn't catch it as I was listening for something else and it was a VERY busy week.
I sincerely apologize for the inconvenience and I assure you that this will be resolved promptly and completely at our expense.
Sincerely,
Dan Wright