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MIT Props...

I just wanted to share a really great experience I had with MIT. I recently bought a cable and had some concern about the male end of the connector fitting a bit loose. I emailed the dealer I bought them from (thanks Joe!!) and I promptly received several solution options. This was followed by a phone call from the executive VP of MIT. He explained that this is a common characteristic of these connectors but insisted on sending 3 other types of connectors for me to experiment with and if I preferred another he would build a cable for me with the one of my choice. He also spent a great deal of time answering some general questions and explaining how the cable worked and some history. I was very impressed.
richard_stacy

Showing 1 response by bob_bundus

bob_bundus
1,834 posts
 
I agree the level of MIT customer support is indeed exemplary. Whenever I've had questions my inquiries were handled by factory personnel who always took the time to thoroughly explain and fully address any issues. On one occasion when there was no one else available to talk technical, they had Mr. Bruce Brisson himself take my call; I was floored. He was very generous with his time and absolutely interested in serving my best interests, whether a sale was made or not.
I have purchased several sets of their better (although by no means their best) cabling and have always been very satisfied. A high value for the price indeed.
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