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Middle Atlantic to repair Exactpower EP-15A's

I have received the following infomation from Middle Adlantic Products Inc. for obtaining Exactpower EP-15A repairs:

1.) The customer needs to call them at 800-266-7225 and request a RA for “Exact Power EP repair”. (I was not provided with an email contact but I'll see if I can get one.)
2.) They will issue a RA number which must be on the outside of the box.
3.) The customer must send it prepaid and of course packed very well. Any info on what the problem is, and how it came to be, will be helpful and should be included.
4.) The customer also needs to provide their contact info be included so MAP can call or email once the analysis is done, to discuss the repair options and costs.

Repairs will be quoted on a parts and labor basis. This is not going to be a profit center for them, so the rates will be reasonable; they are commited to fully support customers who purchased these units.

Unfortunately, some of the very early models had design flaws which are not repairable. Regardless, if it is just a display problem on an older unit (a common defect) they likely will be able to fix it.
nsgarch

Showing 1 response by dave_newman

dave_newman
20 posts
 
Excellent news. I have been very satisfied by the performance of this power conditioner.

I had one of the first batch of EP-15 sold and it failed in December 2007. I was able to have it replaced for around cost with the newer model. They never told me what had gone bad on my original. I kept getting an over current error message if I remember correctly. What was the design flaw that you mention?
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