Gents,
I applaud Mooncrikit's character and eloquence, good on you. If I owned a service business that made my customers wait unreasonably long and was so busy I couldn't proactively communicate with them I'd hire more techs and train them under the watchful eye of the "guru". I would provide top quality repairs/upgrades with a maximum of two week turnaround times, and I'd go out of my way to communicate with my customers. I'd do all this and raise my rates to reflect the meticulous attention to detail and quick, caring service. After all this is Melos, not NASA.
I applaud Mooncrikit's character and eloquence, good on you. If I owned a service business that made my customers wait unreasonably long and was so busy I couldn't proactively communicate with them I'd hire more techs and train them under the watchful eye of the "guru". I would provide top quality repairs/upgrades with a maximum of two week turnaround times, and I'd go out of my way to communicate with my customers. I'd do all this and raise my rates to reflect the meticulous attention to detail and quick, caring service. After all this is Melos, not NASA.