2. amps-preamps
  3. 1075740666

Melos Audio Restoration going strong...

This post is a retraction to a previous one I made out of frustration towards the fine folks at Melos Audio Restoration. I jumped to an unwarranted conclusion that was false and would like to set the record straight. I have been contacted by Will And Jerry and we have discussed our positions on this matter and they have graciously accepted my apology and I hope that all of you in the Audio community will too. Although they are a small operation and are understaffed, these 2 fine gentlemen are extremely devoted to their work and customers and take pride in seeing that every unit that enters their shop is restored back to its previously glorious working condition...perfection doesn't happen overnight and I failed to recognize this fact. Thanx to all for allowing me this opportunity to clear the air, the reputation of these devoted men and hopefully my name as well...Sincerely, Jeff
128x128Ag insider logo xs@2xmooncrikit

Showing 1 response by chrisco

chrisco
1 posts
 
Discussion threads like this (even ones that unfortunately get heated) remind me why we (and I'm pointiing the finger straight at myself) need to be better at publicly thanking merchants for going above and beyond. We're all very quick to find fault and often don't say thank you as often as we should. I have had several great experiences with fairly large companies like Conrad Johnson and Martin Logan. I have been remis in praising Melos Audio Restoration for the service they provided me. They are a small company with Customer Service and Quality workmanship at heart.

I purchased a used SHA Gold preamp several months ago and suddenly it stopped working. I contacted [MAR] Will and he kindly walked me though several self diagnostic tests via E-mail. He was open and honest regarding how very busy they were and even though the Xmas Holiday season was in full stride, he was right there with me every step of the way; trying to figure out what had gone wrong. It was determined the unit needed to be looked at "on the bench". He was honestly concerned because the unit had malfunctioned in the first place.

The day after Will received it, I got a note .. "It's fixed"!!! He had worked OVER THE WEEKEND to make sure I had it back ASAP.

Thank you [Melos] very much for making my Holiday brighter by your heart felt determination to make a customer happy.

THANK YOU
More to discover