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Melco Audio N100 Won't Pair with App

I recently purchased a Melco N 100 and D 100.

I also purchased an iPad iOS 18, and installed the Melco Music HD app to use with the N 100.  The app opens and shows a list of streaming options like Qobuz, Pandora, Apple Air Play, and others, but it does not show or communicate at all with the N 100.  Melco Audio has no customer support phone number.  I tried e-mailing them twice about this issue, and have received no response.

Does anyone know how to get the Music HD app to communicate with the N 100?  Is there any way to contact Melco's customer service?  Any help would be greatly appreciated.

tubz

Showing 2 responses by tubz

tubz OP
2 posts
 

Thanks mahler.

I downloaded mconnect and have the same problem.  My N100 does not show up on the app. It also does not show up on UPnP.  I must be doing something wrong.  It should be a simple installation, but the N100 doesn't show up at all on all three apps.  Is there something that needs to be turned on in the N100?  
Any suggestions?

tubz OP
2 posts
 

My audio dealer's computer tech may have found the problem.  He ran a few ping tests and discovered that UPnP in my router is not turned on.  I have to contact my internet provider and have it unlocked to allow UPnP. I'll let you know if it works.

Jeff Sigmund's phone number is (781) 608-1044.

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