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Melco Audio N100 Won't Pair with App

I recently purchased a Melco N 100 and D 100.

I also purchased an iPad iOS 18, and installed the Melco Music HD app to use with the N 100.  The app opens and shows a list of streaming options like Qobuz, Pandora, Apple Air Play, and others, but it does not show or communicate at all with the N 100.  Melco Audio has no customer support phone number.  I tried e-mailing them twice about this issue, and have received no response.

Does anyone know how to get the Music HD app to communicate with the N 100?  Is there any way to contact Melco's customer service?  Any help would be greatly appreciated.

tubz

Showing 1 response by merlinm3

merlinm3
5 posts
 

The Melco Music HD app on my iPad Air2 stopped working on my N1Z server after I upgraded the iOS to the latest version 15.8.3.  This is also the case with the mconnect app.  The error message displayed is: "please connect the melco compatible device to your network apple ipad music hd app". 

I'm thinking that a security patch in the update is causing a conflict with the app to connect to a network device.  In my case all my music server devices are listed for access but will not connect to the app.

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