McIntosh C50 USB Input Not Working


Long story short, having problems with the USB input on my McIntosh C50 pre-amp/processor. I use this input to process computer audio files (on a MacBook Air running Aurdirvana Plus). I was intermittently loosing the "handshake" between the USB port on the C50 and HDMI port on the MacBook Air. Contacted McIntosh, they advised me to do a firmware update. First attempt erased the USB audio firmware. Second attempt  froze the C50 rendering it completely inoperable. Tried all the McIntosh advised solution to re-set the processor, all to no avail. Sent the unit back to McIntosh for repair under guarantee. After 4 weeks I got it back. Pre-amp/processor working fine except there is no USB input. Tried connecting the MacBook Air up to my Oppo BDP 105 Blu-ray player, Aurdirvana found the USB input fine. Looks like the problem is in the C50. Before I send the C50 back to McIntosh for another 4 week, any idea what may be wrong and what I can do about it?
mgattmch

Showing 1 response by gs5556

It could be the C50 is demanding too much power from the Mac. You can try an external USB 2.0 powered hub. As always, you first have to see if the problem can be replicated on another MacBook and another cable before you blame the C50.