Mcintosh-Bad customer service?


I was preparing to buy a new pair Mcintosh MC501's from an authorized Mac dealer. I have been doing some research and found some incriminating threads on Audio Asylum about Mcintosh. One very lengthy thread was about a seller on E-bay who was forced to pull his ad by a Mcintosh lawyer. Another was about a frustrated buyer who couldn't get support in Russia. There are always isolated instances, but I am very concerned now. One of my main concerns is that Mcintosh will not honor any warranties after you sell it. That means if I later try to sell my amps on audiogon, the buyer gets no warranty! What are your thoughts! I am used to unbelievable service from Pass labs, and even Krell. I refuse to spend that kind of money to a company that treats me poorly after the sale. Should I be concerned?
noonan

Showing 1 response by ethannnn

Just some minor clarifications, Mcintosh will force you to put their non transferable warranty policy on Ebay regardless of how it was purchased, including AUTHORIZED dealers. Their view is, they are protecting second hand buyers. Another view is, they are using previous Mcintosh owners to promote their new products. This is subject to interpretation. Failure to comply will result in your ad being deleted from Ebay and relisting will cause your account to be suspended. If you are comfortable with this practice, then you should no problems dealing with Mcintosh.