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Mcintosh-Bad customer service?

I was preparing to buy a new pair Mcintosh MC501's from an authorized Mac dealer. I have been doing some research and found some incriminating threads on Audio Asylum about Mcintosh. One very lengthy thread was about a seller on E-bay who was forced to pull his ad by a Mcintosh lawyer. Another was about a frustrated buyer who couldn't get support in Russia. There are always isolated instances, but I am very concerned now. One of my main concerns is that Mcintosh will not honor any warranties after you sell it. That means if I later try to sell my amps on audiogon, the buyer gets no warranty! What are your thoughts! I am used to unbelievable service from Pass labs, and even Krell. I refuse to spend that kind of money to a company that treats me poorly after the sale. Should I be concerned?
noonan

Showing 1 response by driver

driver's avatar
driver
750 posts
 
Regardless of the MAC warranty policy, since they forced the ebay ad situation, IMO they crossed the line into censorship.

There is an authorized MAC dealer in town & I could buy anything I want & get great customer service, as that's the kind of dealer they are. I've dealt with this particular dealer for over 25 yrs., so know they stand behind their customers. It's not a question of MAC being unfair with their warranty, as they are the manufacturer & can do whatever they want with it but more a question of them stipulating policy where they shouldn't, i.e. the used market.

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