As a dealer for those "big mojo, big mofo" Sound Labs, I have yet to encounter any customer service problems. I am aware of two instances in which customers posted negatively regarding Sound Lab's customer service, and I investigated both thoroughly because I want my customers to be taken care of should a problem ever arise. In both cases, Sound Lab was not at fault. In a post over on AudioReview, the customer faulted Sound Lab when it turned out an unauthorized repair facility dropped the ball and never fixed the problem or contacted Sound Lab. When Sound Lab found out about the problem, they fixed it and returned the backplates the next day. And over on SLOG, a customer blamed Sound Lab for what turned out to be shipping damage and unauthorized repair attempts. He also wrongly accused Sound Lab of being slow, when the 3-month time delay he refers to was because he was slow to send in a deposit for the repair work! In my experience Sound Lab bends over backwards for its customers. The speakers are big and expensive to ship, and repairs may take a little time, but in my experience they are wonderful people to deal with. I have only had one customer need repairs, and the folks at Sound Lab took superb care of him. If anyone would like to contact this customer just e-mail me and I'll put you in touch. audiokinesis@home.com.
Martin logan prodigies
I seriously considering the martin protigies but some of the reviewers seem to have some reservation about the low bass extention at only 28HZ . I need some advise vis a vis the bass. It also seem that in their views a speakers that cost 10K should have been disign to go much lower. what are your opinions.