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Mark at Rogue Audio

I want to relay an awesome experience I had with Mark O'Brien, the head of Rogue Audio, the other day.

The hurricane had me working from home. I powered up my Rogue M180's and one of the tubes wouldn't hold bias - it was jumping all over. Assuming it was a bum tube, I replaced it with 2 others, both new, and those would not hold bias either.

Disgruntled, I emailed Rogue to explain the situation. My phone rang an hour later: it was Mark offering to help. He had me up and running in 10 minutes. Turns out that tube's fuse clip had loosened, so he had me remove the fuse and "crimp" the arms together with my fingers, then replace the tube. Voila!

An absolutely GREAT guy, who really cares about his customers (and his gear)!

Justin
jerico

Showing 1 response by trelja

trelja
3,226 posts
 
Agreed, Mark is one of the best people in audio. But, that would all be for naught were his products not as good as they are.

In my opinion, a buyer is making a foolish mistake to forego products from the likes of Quicksilver and Rogue for Chinese gear.
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