jayctoy , Marantz , gave me a new one through UR , UR would not work on mine , they said that my laser could not be replaced that they quit making them , after that , I ordered a laser from China , just to be safe , but Music Direct worked with Marantz and I received a disc player . A service center that doesn't service . I don't get it either . I offered to pay them also . By the way I have a PS Audio , I like the SA 10 More .