Bought a brand new emotiva exp 3 DR and it was DOA. Called them and they had a replacement on the way before they even received the other one back. Took 3 days. Bought some kimber Kable bi-amp 12 tc speaker wires. I made them into full range, kimber sent me the correct heat shrinks and solder for free. Schiit audio on the other hand is a joke. Bought a schiit freya plus and within 3 days the attenuator was acting up, emailed several times stating the issue. A week later the whole unit was dead. Shipped it back and instead of them shipping a new one out they repaired it and shipped it back. Took a month.
Manufacturers with Excellent customer service
What’s been your experience? Who are the superstars in making things right for the customer, without fuss, and with quick turnaround?