2. home-theater
  3. 1020397817

Manufacturer Warranty

I have slowly built both a HT and separate stereo system over the last 2 years. I started with a Harmon Kardon AVR500 surround processor. I had front and rears but no center or sub for a long time. I recently added both. However, there was no sub output. The dealer sent it in for repair and sent it back. It still didn't work. I sent it back, they repaired it again, and it burned out on them during a test. Now they are telling me they have to wait to see what HK says is the next step. The dealer said they might just replace it with a "B" stock. They have had this thing for 2months now. HK has a 2 year warranty. I think since I paid for a perfect condition new unit, I deserve that or my money back. Anybody have any experience with this companies warranties?
joeb
joeb

Showing 3 responses by joeb

joeb OP
121 posts
 
Rockvirgo,
you sound a little like me, (capable of a mean streak when ripped off), and believe me that is an option I had reserved for last. However, doesn't look necessary. HK rep. agreed to replace for free. They will ship me a knew one within a week. The dealer did try to riggle out, but went to bat for me when pressured. In any event, I was happy with the quality of the Surround features, it had a nice additional touch called Logic7 with I ran my cd thru sometime, gave it a larger sound stage playing thru 5 speakers.
thanks for help and advice guys, I will let you know how this turns out.
joeb
joeb OP
121 posts
 
Well, just for those of you interested, HK finally sent me a new (refurbished) unit. It works perfectly, in fact, after having this unit, I realize the old one was deficient in several ways.
At any rate, HK honored their warranty and I am pleased with this product.
joeb
joeb OP
121 posts
 
Unsound,
Well, I was pleased just to have the unit back in working order, And I agree that 3 months of hassle is unacceptable. However, after listening to feedback, this appears to be "standard industry protocol", weather I like it or not seems not to matter to the industry. As for the warranty, no, it was not extended. It continues from the date of my purchase of the original unit. I'd complain, but I think it will fall on deaf ears.
thanks,
joeb
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