Some of it depends on how big the manufacturer is. If it's a one man shop he may be answering the phone, building new units and doing repairs. In that case, it's one of the realities of dealing w a boutique brand. If it's a bigger operation, that's another story. 3 months is a long time, but I've waited that long before. Sometimes it's a matter of getting parts from a supplier, whatever. So not totally out of line, IMO. Frustrating but not totally out of line.
Manufacturer Repairs? What is a reasonable time?
I sent a solid state amp back to the manufacturer in the USA on March 16 for a minor repair - one channel input not working - despite 4 phone calls and 4 e-mails - he hasn't even started the repair. Doesn't respond to emails but does answer the phone and says he is busy and is alone. I Will not identify him yet, since I'm not sure what the "norm" is, since I have always been thoroughly spoiled by Bel Canto, Atmasphere, CJ, AR, acoustic Zen, Cambridge, EAR, who respond immediately and usually have my unit back in 2 weeks. So when do I start to play "ugly", realizing that the economy is bad and manufacturers may be struggling?