I sent in my Ayre CD player for a repair and up-grade. It has been six weeks, and it took a week of no responses before I learned to hang on the line and reach a person, instead of leaving a message that was ignored. I did expect it to take a while, and I called a week ago and it was on a bench. So, I am in limbo because I expected it would take two months, and it seems to be going as I expected. I think that means either they are very busy with new products, or have an understaffed repair department. I am willing to wait because it is such a great product, and nice, when you get them. I would like to plug PS Audio...I sent them an email about installing a power plant and I got a response in less than ten minutes!! Springbok10, I believe you are in the market for a new amp. At this point I would not expect it to be repaired, and I think you should use their name to protect others. Then again, some times we are just unlucky.
Manufacturer Repairs? What is a reasonable time?
I sent a solid state amp back to the manufacturer in the USA on March 16 for a minor repair - one channel input not working - despite 4 phone calls and 4 e-mails - he hasn't even started the repair. Doesn't respond to emails but does answer the phone and says he is busy and is alone. I Will not identify him yet, since I'm not sure what the "norm" is, since I have always been thoroughly spoiled by Bel Canto, Atmasphere, CJ, AR, acoustic Zen, Cambridge, EAR, who respond immediately and usually have my unit back in 2 weeks. So when do I start to play "ugly", realizing that the economy is bad and manufacturers may be struggling?