2. speakers
  3. 1343065235

Magnepan Service HORRIBLE???

I am now into my 5th week waiting for Magnepan to evaluate shipping damage to a pair of MG 3.7's. My wife and I paid Craters and Freighters to build a custom wood crate for them so they would not be damaged further by the trip from Richmond to Minnesota.

I know everyone will say they are a small company and I need to be patient but this is ridiculous to my mind. I have called 5-6 times and the seller has also called. The last time I called Shelia acted like she had never spoken to me before despite the previous phone conversations.

I know the MG 3.7's are supposed to be sensational speakers and I bought my first pair of Magnepans in 1975 but I am seriously considering flipping these if Magnepan ever inspects and repairs them. The aggravation simply is not worth it to me.

A month and I can not even get anyone at Magnepan to open the crate, inspect them, and give me a damage estimate to provide to FedEx who is ready to pay the claim. Unfortunately, they can't pay until Magnepan provides an estimate of the damage and then I have to wait for the actual repair.

I never thought I would feel this way about Magnepan but this current situation has changed my mind to a huge extent. This is just ridiculous the way I see it and I can see no good excuse for it.
etmerritt33

Showing 4 responses by steveaudio

steveaudio
331 posts
 
Some questions.....FedEx Ground? They are notoriously bad. Also, maybe I missed this, but did you not use paypal? Shouldn't the seller have been on the hook? And those are very large speakers--are the orig. boxes not sufficient, or appropriate? Seems not. I routinely "double box" much smaller speakers than that.

And $1K to ship them to Magnapan? But this whole mess is now their fault? I usually assume that buying used gear made by small companies, esp. big, heavy items, may be a big problem to get repaired.

I don't mean to pile on, but it seems like this this whole thing is a chain of bad packing, shipping, etc, & I'm not sure how Magnapan, no matter how slow their repairs, should be left holding the blame in all this.
steveaudio
331 posts
 
Etmerritt33, I also criticized a bit in my previous post, mainly about the $1K spent to ship them to Magnapan. Seems like you just dug yourself deeper into this loss.

But: the Magnapan customer service issues do sound awful. Almost Like they're *trying* to screw you perhaps. Maybe, b/c you didn't buy them new, from an auth. dealer? Or they don't want to open the giant wood crates? (I assume you haven't said stuff to anyone there to antagonize).

Even if they finally repair them.....& you pay, even more hundreds of $$ to have them shipped back.....I'd hope the repair is really done right?

Only thing I could say that *might* be helpful, is that I've had to "eat it", at least a couple of times, on a really bad house, or car purchase. It happens, but it ain't fun.

Finally, try to "keep it in perspective", if you can--(easier said than done!), but Good luck.......
steveaudio
331 posts
 
*True story: I was talking to the UPS guy who services the company where I work and I asked him how packages are treated. He said some workers are more conscientious than others. He advised me no to label packages as "FRAGILE" as some of those people see that as a challenge. Timrhu*

I'm a big fan of UPS, overall, & think it far superior to "Fed-ex Ground", which I think is how Etmerritt33 shipped his speakers (?). 10 years ago maybe, I took a Rega TT to the local Fedex office to ship by "Fed-ex Ground", & they actually warned me not to do it, to send it by UPS instead.

But if the packing isn't very, very good, for delicate or heavy items, it will get damaged....
steveaudio
331 posts
 
*Erikt--This is like a soap opera - must....resist....watching....but can't :-)*

I can't believe I'm still reading this, let alone responding again. But "it is like a soap opera"; I keep tuning in for the next episode.

Among all the things I don't understand about this train wreck, is WHY anyone buying used, out of warranty, gear from a very small, esoteric mfg., would "assume" that the co. would have some prompt repair operation. It's just not realistic. Buying huge, hard to ship gear just compounds the problem.
More to discover