Magnepan Service HORRIBLE???


I am now into my 5th week waiting for Magnepan to evaluate shipping damage to a pair of MG 3.7's. My wife and I paid Craters and Freighters to build a custom wood crate for them so they would not be damaged further by the trip from Richmond to Minnesota.

I know everyone will say they are a small company and I need to be patient but this is ridiculous to my mind. I have called 5-6 times and the seller has also called. The last time I called Shelia acted like she had never spoken to me before despite the previous phone conversations.

I know the MG 3.7's are supposed to be sensational speakers and I bought my first pair of Magnepans in 1975 but I am seriously considering flipping these if Magnepan ever inspects and repairs them. The aggravation simply is not worth it to me.

A month and I can not even get anyone at Magnepan to open the crate, inspect them, and give me a damage estimate to provide to FedEx who is ready to pay the claim. Unfortunately, they can't pay until Magnepan provides an estimate of the damage and then I have to wait for the actual repair.

I never thought I would feel this way about Magnepan but this current situation has changed my mind to a huge extent. This is just ridiculous the way I see it and I can see no good excuse for it.
etmerritt33

Showing 2 responses by rayooo

....and I've been waiting for 2 months now for 20.7s, might get them in August. Maybe I should start complaining how horrible Magnepan are? ya know, squeaky wheel and all...

Now to find out they are worried about repairing used/damaged 3.7s while I sit here with no 20.7s! The nerve of Magnepan. I want the 20.7s now!

Only in America... shootings, wars, high unemployment...
heck with that, where the hell are my speakers? :)
>>I know it would be crazy to do but I am seriously considering flipping these when they do get back and not dealing with Magnepan again despite all the other positives they bring to the table. This is ridiculous from my perspective as a customer. At this point in my life I just don't have the patience for it. <<

YEA, that'll show 'em who's boss!