Magnepan Service HORRIBLE???

I don't think Magnepan is too concerned. In our current economic situation and in a business that has been on a downturn for quite awhile, this company writes on their website that their doing just fine and really don't need anyone to hurry to give them continued support. WTF? That kinda tells me that these people have made their money and this really isn't a business, it's a hobby. They do this just to keep busy. If it ever goes south, no biggie. They are backed up with work and they have no intention of changing the way they do things there. I recently traded my 3.6's for 3.7's. It was Sept 6th of last year. The 3.7's were delivered on Dec, 23rd. Merry Xmas. If I called to make a stink about it what would've happened? My local dealer has four stores. They had one set of 3.7 demos that they rotated. To this day they still don't have a 20.7 demo. So now I'm following the instructions on their website and travelling to the factory. They tell you to come there and they will arrange for you to hear the speakers in their lab. So I talked to Wendell and he tells me first that I'm supposed to make arrangements thru my local dealer and 2nd he can't gurrantee that the 20.7's will be available for demo. Really? I'm travelling there, with two weeks notice, to possibly spend $14000 and he can't gurrantee that they'll be available. What does it take for the place that makes them to plug them in? If I was smart I'd just keep the 3.7's and forget about it but I'm not smart. All indications are that the 20.7's are just short of heaven and if you want them you just gotta go with the flow. I still want to see the factory and I promised my wife a stop at the Mall Of America. If the 20.7's are NOT available I'm gonna tell'm just what I think about it and they'll just say sorry, next.

As I mentioned earlier in this thread, I will be visiting Magnepan Thursday 8/9/12. Per their website instructions, my family will be taking a tour and then hopefully audtioning the 20,7's. There is a good chance that my tour guide will be Wendell. I'm very tempted to ask him what he knows about all this. I have to think it's simply that they do things one way and that way is very slowly. When you buy new, they don't hide the fact that you will wait. You are told right up front that the wait time is long. Your not told two weeks just to make you feel good. Your told two months or longer. As a result your getting a finely crafted piece of equipment that has absolutely no rivals anywhere near it's price point and many multiple price points beyond. This company has been doing business this way since 1969 and obviously has been extremely successful. Considering the 100s of thousand of speakers they've sold I don't think they're too concerned with this. When they're ready they'll get to it. If you don't like it then go someplace else. Once again, their website tells you that they have plenty of business and are not in a hurry for anymore.

If the person that handles the repairs was unable to work then what would it take for someone there to just explain the situation. "Our person for repairs is out on medical leave. We'll do the best we can at getting to your problem."