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Magnepan Service HORRIBLE???

I am now into my 5th week waiting for Magnepan to evaluate shipping damage to a pair of MG 3.7's. My wife and I paid Craters and Freighters to build a custom wood crate for them so they would not be damaged further by the trip from Richmond to Minnesota.

I know everyone will say they are a small company and I need to be patient but this is ridiculous to my mind. I have called 5-6 times and the seller has also called. The last time I called Shelia acted like she had never spoken to me before despite the previous phone conversations.

I know the MG 3.7's are supposed to be sensational speakers and I bought my first pair of Magnepans in 1975 but I am seriously considering flipping these if Magnepan ever inspects and repairs them. The aggravation simply is not worth it to me.

A month and I can not even get anyone at Magnepan to open the crate, inspect them, and give me a damage estimate to provide to FedEx who is ready to pay the claim. Unfortunately, they can't pay until Magnepan provides an estimate of the damage and then I have to wait for the actual repair.

I never thought I would feel this way about Magnepan but this current situation has changed my mind to a huge extent. This is just ridiculous the way I see it and I can see no good excuse for it.
etmerritt33

Showing 3 responses by jp1208

jp1208
502 posts
 
Obviously the OP has a right to express his experiences and opinions. At the same time participants is this forum have the right to an opinion about the OP's problem(s)

Exactly why public forums were introduced.
jp1208
502 posts
 
I had damaged goods come in recently and couldn't just send the packages back to the owner of a certain speaker company. They wanted me to file the claim and once the inspection was done through UPS then they would proceed. The product we are talking about had very expensive crossovers in them that were now exposed and hanging by speaker wire. In this case, these should have gone back to the speaker builder in a much safer and better packaged box.

A very long thread was closed due to me throwing flames in the end. So I completely understand the frustration Etmerritt is going through when dealing with customer service issues. Send me a pm if you want to know more pbjg@att.net

Thanks,

Paul
jp1208
502 posts
 
There was an interesting article several years ago in HiFi+ about how a single poster could poison an audio product in the marketplace. It raised the spectre that a poster could be an anonymous shill for a competitor. I'm certainly not suggesting that is the case here, but it is a problem. (The converse is also true, like fake 'likes' on Facebook- pumped up 'raves' over a product that are contrived by a vendor as guerrilla marketing).
I say we cut the guy a break, he received some constructive suggestions here, and we see what happens.
I do think complaints about service, or poor quality, deserve to be aired and benefit others.

You have no idea how I feel about this comment! Very well said indeed. If the complaints are credible then they need to be voiced. I took my comments too far and a thread was closed. Yes I was the poison but justified to no end. The poster has a right to complain if he sees fit and it sounds like he is being ignored. I am very familiar with this.
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