Etmerritt,
I think anyone who has experienced the kind of frustration you have described has a right to expect more and every right to be angry. It is really a moot point that you should have made the seller deal with this in the first place. Magnepan needs to do right by you regardless. I think most of us recognize the value of customer service and get pretty frustrated if our repairs aren't handled in a timely fashion. I agree with many of the comments above and encourage Magnepan to rethink the value proposition associated with better packaging for shipment, good 5 way binding posts, better jumpers etc.
That said, I very much appreciate the net result of Magnepan's frugality. I've been running maggies for over 20 years, going from SMGa's to 1.6's to 3.7's. In each case, I could not find anything at 2x the price that matched sonic performance, and in all that time I did not need service once. I avoided shipping issues by either buying new or buying locally, and sold both the SMGa's and 1.6's locally. That is just a downside that I am willing to accept given the unique value of Magnepan products. I expect that when I replace the 3.7's, a likely path will be trade in at the local dealer for new 20.7's. If I went in another direction on replacements, I would likely only sell the 3.7's within a reasonable driving distance so I could personally deliver them to the buyer. I think it is just the nature of the beast.
In the end I do hope Wendel gets involved and makes this right for you.
I think anyone who has experienced the kind of frustration you have described has a right to expect more and every right to be angry. It is really a moot point that you should have made the seller deal with this in the first place. Magnepan needs to do right by you regardless. I think most of us recognize the value of customer service and get pretty frustrated if our repairs aren't handled in a timely fashion. I agree with many of the comments above and encourage Magnepan to rethink the value proposition associated with better packaging for shipment, good 5 way binding posts, better jumpers etc.
That said, I very much appreciate the net result of Magnepan's frugality. I've been running maggies for over 20 years, going from SMGa's to 1.6's to 3.7's. In each case, I could not find anything at 2x the price that matched sonic performance, and in all that time I did not need service once. I avoided shipping issues by either buying new or buying locally, and sold both the SMGa's and 1.6's locally. That is just a downside that I am willing to accept given the unique value of Magnepan products. I expect that when I replace the 3.7's, a likely path will be trade in at the local dealer for new 20.7's. If I went in another direction on replacements, I would likely only sell the 3.7's within a reasonable driving distance so I could personally deliver them to the buyer. I think it is just the nature of the beast.
In the end I do hope Wendel gets involved and makes this right for you.