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Magnepan Service HORRIBLE???

I am now into my 5th week waiting for Magnepan to evaluate shipping damage to a pair of MG 3.7's. My wife and I paid Craters and Freighters to build a custom wood crate for them so they would not be damaged further by the trip from Richmond to Minnesota.

I know everyone will say they are a small company and I need to be patient but this is ridiculous to my mind. I have called 5-6 times and the seller has also called. The last time I called Shelia acted like she had never spoken to me before despite the previous phone conversations.

I know the MG 3.7's are supposed to be sensational speakers and I bought my first pair of Magnepans in 1975 but I am seriously considering flipping these if Magnepan ever inspects and repairs them. The aggravation simply is not worth it to me.

A month and I can not even get anyone at Magnepan to open the crate, inspect them, and give me a damage estimate to provide to FedEx who is ready to pay the claim. Unfortunately, they can't pay until Magnepan provides an estimate of the damage and then I have to wait for the actual repair.

I never thought I would feel this way about Magnepan but this current situation has changed my mind to a huge extent. This is just ridiculous the way I see it and I can see no good excuse for it.
etmerritt33

Showing 3 responses by audioconnection

audioconnection
1,271 posts
 
I know 5 weeks is a long time to wait but in fairness to Magnepan they were on Vacation for 2 weeks
sorry this still happened to you...
By making the wood crates weigh more you also made the shipping (weight and costs ) off the charts as well as cost of building them causing yourself further pain and expense.
Ultimately you will be well taken care of by Magnepan as they are a highly professional company
Have a little faith and hang in there.
JohnnyR
audioconnection
1,271 posts
 
((Bigjoe is exactly right. My wife suggested the same thing The practice of buying used allows upward mobility for people wanting to upgrade. So, it should work well for everyone.}}

Or does it?
Buying used.....Is it for everyone?
Look at this post and your old one below and you be the judge.



((Yesterday. I took digital pics of the Wadia and all the pieces and parts that were going with it before I packed it. It makes me mad as hell because this was a really nice piece. When I detailed it before I packed it I was surprised at how nice it was. Not a scratch on the faceplate, top, or sides. They just trashed it completely. It won't power on and I suspect the circuit boards are broken also. I really feel this was intentional after the confrontation I had with the first driver when he almost ran over my brand new heat pump units.)))
audioconnection
1,271 posts
 
An end to a saga
You will see
Cheers JohnnyR

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