magnepan

@mahandave - Totally agree - their 'customer service', is absolutely atrocious, and I speak from personal, painful experience! I bought a pair of 1.7i's, and out of the box one of the panels was faulty, with buzzing/vibration at certain bass frequencies, and I could actually see the fault - a loose and floppy panel at one segment.

Many many MANY calls and emails followed, to my UK dealer, to the European dealer, and Magepan themselves - buck passing as I've never seen/experienced before! I was actually told by a Magnepan employee that they were almost out of business and only had two, yes TWO employees left - this was almost three years ago now.

They NEVER answered the phones, nor ever got back to me after I left messages! I even managed to find Jim Wineys email address and tried to get help from him - NOTHING! No help, no response.

It took ONE and a Half YEARS of fighting with them all for them to finally replace the panel! Disgraceful behaviour from a company I've admired for many years, from my first forray into panels with a pair of MG1b. I would never buy another product from them again. As willywonker says - "not a very well run company", which is a huge understatement IMO. My dealers, UK and EU, told me that they were a nightmare to deal with, and someone there said they were 'a Very Strange, and unllike any other manufacturer or company, to deal with'.

I'm now in love with panels again, and my 1.7i's are sounding wonderful. They truly are fantastic sounding speakers, at a great price; even allowing for the dealers c80% mark up!

@rodglaze I think you've been living in a box for >5 years! have you not read any of the comments, including mine, of the awful and attrocious 'service' they now (do not) provide? It's a joke. On us. As for them being 'smart people' - really? Smart people would not have allowed this once premier company with a previous great customer service record, to go downhill in such a spectacular way. Their 'new' website they're proffereing, still, is over one and a half YEARS old, and is still a mess. As @cey says, a 12yr old could fix it in minutes - are they all asleep over there?! They, Magnepan, are becomming the biggest joke company in the Hi-Fi industry, which is a great shame as their speakers are fantastic (I own 1.7i's).

@crustycoot says they've just introduced a new speaker, called the 2.7i, but I couldn't find anything on their 'new' website for that product. It's strange that they've actually started to build a new speaker line, IF they have, when they can't even supply speakers in their current line up, or even support them when things go wrong (as in my case!). And there's almost zero info anywhere about a 2.7i, which, if true, and ever available, I would be VERY interested in.