Magico Customer service

I had to replace a woofer in my s1mk2 in warranty. Magico sent the woofer to my dealer who came out and replaced it. Let me tell you it is not easy to get the drivers out. I was told if it was not a warranty problem magico would charge $800 for the driver. Peter at magico answered emails quickly. 

I now have Rockports and can say that when I called them either Andy, Josh , or John amswer the phone. For my money they also build a better speaker right now too. heck Andy still services his old turn tables. 

The drivers are out sourced. The tweeters are modified scanspeak designs. I belive that the woofers areodified morel units. They have bespoke carbon graphine cones. Magico is not up front about their driver sources. 

Henry,

Stiffness also has to do with the thickness of the product. I am not arguing with science. I am just stating from my experience. I would still take an S series speaker over the A series but yoy need ro get to the S5 to match the A5. 

Henry,

I would beg to differ on the stiffness of the cabinets. Rockport and magico both have very rigid cabinets. I have owned both brands. The S series is better than A to my ears and some of this is due to the cabinet design. The A series is all parallel surfaces. The S and M do not have parallel surfaces nor do Rockports. 

The A5 is a great speaker but I just don't hear it being as good as everyone is making it out to be. Different people have different preferences. I enjoy my choice of speakers and am also happy to support a company that is owned by great people. There are lots of great people at Magico too (there is one polarizing personality at the company).

Henry,

The tweeters are not proprietary. They have a diamond coating but the motor structures are from scanspeak. If ypy look at the driver outside of the speaker you can see this. I used to own the S1mkII which has the diamond coated driver. The a series is not the diamond coated dome. I am not spreading missinformation here. I frankly dont care who makes the drivers. Magico speakers sound good and that is what matters. I do have a sneaking suspicion that the A series are made over seas for the most part with finally assembly done here in the USA.

The only issue that I have with magico is the way that they increase prices. The price of all the A series are going up again. The A5 was just released less than a year ago and they are already increasing the price. It is a good speaker but I think it is a bit overhyped. If I go back to Magico it will be for the M2 but that is a hard sell with the price increase especially with the Cygnus being less money and a much more substantial speaker.

Henry,

I have heard the A5 setup correctly. I actually preferred the S1mkII sonically over the A5 it is a more refined sound. I think the big wow factor to the A5 is is slam from the 3 woofers. I would take the S3mkII over the A5 any day of the week for my preference. 

I was able to audition the A5 and Atria II in the same system with the same electronics and chose the Atria over the A5. I wish I preferred the A5 as it could have saved me close to $6k. 

I am also aware that Andy uses the scan speak tweeter and he is very transparent about the drivers that he uses.  The magic with the tweeters in his speakers is in his wave guide. I have nothing but great things to say about magico speakers. I just had an opportunity to trade up to the Atria before magico does something like discontinue the S1mkII and then the value would go down. It was an incredible speaker in the small space that I previously had and recomend it easily. The same goes for the A1, A3, and A5. It comes down to preference at this price point. I just found the rockports to be more enjoyable than the A5 and with a pair of JL fathoms I have more than enough bass.

Enjoy the A5 and hopefully you will get a chance to hear some rockporta at some point in time too. 

Henry,

There is no comparing the A5 to the Lyra. The Lyra enclosure is way above the A series or even the M series in my opinion. The damping within the two aluminum enclosures is really incredible. I actually find the Rockport MDF enclosures to be more dead than the A or S series. 

At the end of the day both companies make incredible speakers.