Made in Canada conundrum


We all know that some of the very best audio equipment is made in Canada. Some of these legendary companies don't have service facilities in the USA, so if it breaks,like mine did, you send it back to Canada. I just experienced this: Promised about 2 weeks turn-around time, but we're going on 2 months and it's still at Customs in Canada, who are waiting to clear it, having charged me tax, duty, broker fees (FedEx) and a fourth charge for some technicality that I've forgotten. What do US purchasers feel about paying tax, duty and broker fees when they buy Canadian and then pay the same fees again to have the original repaired? Annoyed, like I am, or did you know that? And would you have bought Canadian if you knew this before-hand - like I didn't, because nobody told me. Should I have known this? Opinions, please. (I will keep the Manufacturer's name confidential while I wait for resolution)
springbok10

Showing 2 responses by martykl

People should remember that there are domestic manufacturers who stiff their customers on service, too. The "export for service" issues add a layer of risk, however, no matter which foreign country the company you're dealing with calls home.

Marty
Rod,

I peeked at your links. Interesting, but I would take this stuff with a grain of salt. When locals are polled, America gets bad marks from just about everywhere in the world (except maybe Israel).

We're the guys with the big stick and people resent the guy with the big stick (particularly liberals everywhere, who don't like big sticks, even in their own hands.) This IS NOT a statement about liberal vs conservative politics, merely an observation that Canadian attitutdes about the USA look a lot like, say, European attitudes.

I only mention this because I worked with a Canadian bank (in its New York office) for more than a decade and spent considerable time in the great white North. I came away with enormous affection for the place. No one ever gave me a hard time about being American, although lots of folks hated Bush. Even if you are a staunch Bush supporter, he didn't win many popularity contests abroad - Canada is no different than most places in that respect.

However, if you prefer to "Buy USA", I certainly won't argue with you.

Marty