Made in Canada conundrum


We all know that some of the very best audio equipment is made in Canada. Some of these legendary companies don't have service facilities in the USA, so if it breaks,like mine did, you send it back to Canada. I just experienced this: Promised about 2 weeks turn-around time, but we're going on 2 months and it's still at Customs in Canada, who are waiting to clear it, having charged me tax, duty, broker fees (FedEx) and a fourth charge for some technicality that I've forgotten. What do US purchasers feel about paying tax, duty and broker fees when they buy Canadian and then pay the same fees again to have the original repaired? Annoyed, like I am, or did you know that? And would you have bought Canadian if you knew this before-hand - like I didn't, because nobody told me. Should I have known this? Opinions, please. (I will keep the Manufacturer's name confidential while I wait for resolution)
springbok10

Showing 8 responses by infotrad

My pussy cat can make more astute comments than that,and he can't even catch his tail!
P.S. I don't care for hockey
Fuck you, Benie. Your sweeping generalization is total bullshit.... Also, I put it to you that you are, at least partly, aware of this...You`re just clicead conformist who loves riding the Quebec-bashing bandwagon: it`s safe and politically correct.
So you spoke with him and shipped the unit to Canada. Was there a problem? You don't mention this
Oh, Polk432, "Nigeria before Canada"/"USA rules". So you're a cliché junkie. So of a jerk that follows the lamest trends. Thanks for making it clear.
The problem here, Andr, is that Polk seems to think that because the chap disregard the "USA Only" constraint, while still completing the purchase, makes him an idioit or whatever qualifier he used. Polk just wants a scapegoat like everyone one else in the world... it;s just too bad that he still has not moved forward with his expressed views.
I called the Canada Border Services Agency, and they said that one has to apply for a Temporary Admission Permit (Form E29B). Along with this completed form you have to send a guarantee deposit/bond, which you get back once the item is back on U.S. soil. This is the private way, I would think. However, when the shipment is processed by FedEx, they told me to contact FedEx since (and I quote -from French- "they have their way of doing things" (the agent may have been hinting at something here, but refused to elaborate) are the ones who handle this. So the taxes, etc, may stem from the fact that the Canada Border Services Agency (i.e., Canada Customs) considers your audio unit as having been shipped from the U.S. one way into Canada, and decided to levy taxes as it would for any item (because FedEx did not do the paperwork correctly??). (Note that these are sales taxes; duty would apply to devices NOT manufactured in the U.S. and amounts to 8% I believe. The bottom line, I believe, is that FedEx should hold the solution to this. I'm sure you did a lot of legwork here, and I sure would like to know the current status of your audio unit, and, bases on this, what the next step should be. The Canada Border Services Agency's telephone number is 1-800-461-9999 (which may not work from the U.S.) or long distance 204-983-3500 or 506-636-5064
Website: www.cbsa-asfc.gc.ca/contact/general-generaux-eng.html
Ar this point, we don't know what actually happened. This being said, incompetency can be found everywhere, so it would be no surprise in the case of a courier company. But to stay on the sunny side, let's chalk it up to human error... and try to find where the error occured and fix it.
Polk432, it's you who is trying to turn this forum into a joke by injecting unfounded comments... such as in your last post. Unfortunately for you, if you left the forum alone, you would no longer have the pleasure of making it your personal joke.