What a coincidence this thread is. I have a Blue Circle audio piece sitting in Ontario now with a clearance delay. I sent mine for an upgrade rather than a repair. My delay has only been 9 days unlike yours Springbok10. My fault however because I didn't fully understand the process or all the paperwork I completed. If there's ever a next time however, I will know all about the paperwork. I really feel for you Springbok10. Your frustration must be through the roof. I'm hoping my shipment will clear customs and be moving tomorrow.
Made in Canada conundrum
We all know that some of the very best audio equipment is made in Canada. Some of these legendary companies don't have service facilities in the USA, so if it breaks,like mine did, you send it back to Canada. I just experienced this: Promised about 2 weeks turn-around time, but we're going on 2 months and it's still at Customs in Canada, who are waiting to clear it, having charged me tax, duty, broker fees (FedEx) and a fourth charge for some technicality that I've forgotten. What do US purchasers feel about paying tax, duty and broker fees when they buy Canadian and then pay the same fees again to have the original repaired? Annoyed, like I am, or did you know that? And would you have bought Canadian if you knew this before-hand - like I didn't, because nobody told me. Should I have known this? Opinions, please. (I will keep the Manufacturer's name confidential while I wait for resolution)