Mach2Music mini and Amarra : Huge disappointment


I invite all the fellow Audiogon members than own both the Mach2Music Mini and Amarra to share they experiences.

Mine has been a huge disappointment .

The sound I get from the Mach2Music mini even with the advantage of playing Hi-Res files is mediocre at best and way inferior to the sound of a common CD.
Mach2Music tech support after checking that every setting is correct and everything is as it should dropped the ball. They blame the mediocre sound I'm complaining about on Amarra newer version of software they say more stable but sounding not so great.......

To me It doesn't add up. When there are problems the old music start playing: It's someone else fault. May be it's just that the Mach2Music mini is not so great as some say to start with.......

After spending over $4000 on the Mach2Music web site purchasing all the best available upgrades to possibly get the best possible sound from this computer based system, including their top of the line cables (power, USB, Firewire) an optional solid state SSD hard drive besides their special sandwich case to reduce vibrations and the expensive software Amarra, I get instead the sound you would from a cassette player.........at least that's how it sounds to me in my audio system....

My audio system as you read below is of high quality and well balanced where everything from acoustic treatment to power treatment has been closely matched starting from a dedicated room 20x24x9H fully treated with massive use of acoustic diffusers Gikq7 and bass traps Soffits and Tritraps by GikAcoustics.

Audio components connected to the Mach2music mini are:

DAC : dCS Debussy 24/192
Pre: BAT VK52SE upgraded with 6H30DR supertubes Reflector 1987.
Amp: 2x BAT VK600SE Mono
Transport ; Oppo 95
Speakers ; Magnepan 20.1
Speaker cables : MIT Oracle Matrix HD90
Interconnect : MIT Oracle Matrix XLR
Power: 2x Torus RM20 (one x each amp on two dedicated 20 amp circuits)
Power cords all MIT Oracle ZIII
Audio rack Adona Zero reference
All internal and external stock fuses replaced with HiFi Tuning Supreme.

I rarely write on the forum but this is too big of a screw up to pass and I hope to save to somebody the frustration I went thru.

Besides if some of you has a very positive experience with other computer based systems please share . Help is always appreciated.

I hear good things about Solos by Meridian or the USB Thumb reader by Bryston and I'll probably move on one of the two.... life continues......

so if you'll see my Mach2mini for sale on Audiogon in the near future you already know why..............................
128x128alessandro1

Showing 2 responses by 213cobra

Getting 'Best of Show' recognition in a hotel hifi exhibition is like CNET saying your smartphone has the best screen for watching movies on a handset. So what?

If you're not getting good sound out of a dCS Debussy DAC, you have a serious problem upriver. Running old software shouldn't be the answer. Who allows audio quality to degrade in newer versions of software when they're in the music playback business? I agree, try Pure Music. Or forget it for now and pony up for a 47 Labs non-oversampling CD player.

What doesn't add up is that if M2M shipped the server with Amarra installed, then they have responsibility as the integrator for including something they admit knowing does not sound great in the iteration they chose to ship. The software & systems fingerpointing is leaking into hifi. No chance we'll regret that....

I come from software & computing, professionally. We're ten years into computer audio and it's still a pathetic cluster****.

Phil
I've heard hard disk and SSD-based systems that sound fine, but system complexity was inappropriate for domestic conditions, especially for conveniently ripping a large CD collection. Also, the discrete componentization introduces inter-box variables even more vexing than the analog variables of interconnects, power cords, etc. And computer power supplies, fans, disk noise, etc. are intrusions where they shouldn't be. Not to say there aren't some computer audio configurations that don't address some, most or all of these concerns, but the system complexity just for a source remains a dog's breakfast of gear.

On the other hand, the Olive 06HD appears on first glance to be an ideal solution for slipping computer audio into a domestic hi-fi along with other 17" wide source and control components. Ideal, that is, until you find that Olive uses a proprietary data model for storage, that cannot be readily used by other "industry standards" like iTunes-based retrieval.

Then we have multiple garage shop integrations of Linux OS servers requiring network integration and browser control. Bryston threw up their hands and came up with the strange offering of a dedicated computer to stream files from USB devices directly attached to it for output to a DAC. Can it sound good? Sure. Is it useful in a multi-system household? No. Not unless you're moving to yet another physical carrier -- USB drives. Early adopters and kids who are young enough to not have amassed a physical media library can build fresh libraries of downloads -- if they don't mind not having full-resolution audio files for most of their music. But the great middle of the market has CD libraries that have to be ripped. An Apple Mini no longer includes an optical drive, so add yet another box. Some ripping and music management software goes backward in sound quality, version to version. We get software within software or on top of software to get sound in the ballpark of musicality. Every ripping solution is replete with data errors in album art and notes. Yeah, right....I'm going to find time to comb through the data of 3000+ ripped CDs to edit errors. NAS, backups, wifi foibles. Where's plug'n'play?

I haven't actually seen it be more convenient to find and play music from a large collection stored and managed via computer audio, than organizing physical media for retrieval. Small collections, sure. But I have over 3000 CDs to rip, and will surely acquire more. Every large collection I've seen ripped to hard disk is made no easier to retrieve through existing data management playback applications, like iTunes. I tend to listen to albums anyway, not playlists nor single tracks.

In most digital technologies I have a long history of being an early adopter, but not in this realm of computer audio. It's impractical, intrusive, glitchy and woefully inefficient to make the transition. Most solutions are inelegant and poorly integrated, and the options that are elegant integrations all fail in at least one or two vital characteristics. Circa 2004, I accepted the chaos. In 2012, no. Given the rate of change in everything else digital, the pace of computer audio evolution is unacceptable. Application UX/UI is ill-conceived and often awful in execution. Noise and the scatter of boxes are disruptive. Surgery to turn off features in a generic computer's OS is arcane. Yeah, I could hack through it. But why? Technology glitches force an IT mentality into a leisure activity. No, no, no, no....no!

Productize, somebody, please. Apple, which is easily in a position to make a consumer-grade one-box media server has refused so far to integrate above the iPod/iPhone level. Fine, when can I have a 3TB iPod Touch or iPad? I witnessed someone at an Apple store's Genius Bar asking how to assemble a computer audio system around a Mac mini. She walked away shaking her head. It's a small market that wants NAS + computer + network + digital player + DAC to play music at home.

Phil