It's great to see manufacturers give such excellent service to their customers. Perhaps in the near future will be looking at another cartridge will definitely consider the Etna. Had a similar experience, when my 3 year old grandson modified my cartridge, and Peter at PBN came to my rescue. Thanks for the heads up. Enjoy the Music
Lyra : World class service
There are a few manufacturers with world class service and commitment to the consumer. It's important that they be given the recognition and kudos they deserve . A couple of Sundays ago my Lyra Atlas cart committed suicide ( sad story) and in a state of depression I sent Lyra a mail and got a response on a Sunday evening. Japan time is 3.5 hrs ahead. Wow I was and remain impressed. The Atlas is now at the Lyra facility near Tokyo being given a makeover. Throughout this process Lyra ( Jonathan Carr and Stig Borge ) were thoroughly professional, prompt and courteous.
I wish there were more manufacturers like Lyra. I say this from past experience with another Japanese cart maker who refused to have
anything to do with a product they had manufactured.
I hope other Agoners with wonderful stories of great manufacturers will chime in with their experience .
Cheers
Pradeep
I wish there were more manufacturers like Lyra. I say this from past experience with another Japanese cart maker who refused to have
anything to do with a product they had manufactured.
I hope other Agoners with wonderful stories of great manufacturers will chime in with their experience .
Cheers
Pradeep