Apologies for asking the obvious but did you remember to zero the anti-skate before re-checking the stereo cart alignment and VTF i.e. is your cart displaying an offset angled cantilever when not in use?
You didn't say how much mileage the cart has done but the problem could be symptomatic of using too much A/S (if it's been in use for some time)?
If it really is damaged then, as others have said, Lyra tend to be very sympathetic and will tell you to ship it back immediately.
Either way, you'll get there..
You didn't say how much mileage the cart has done but the problem could be symptomatic of using too much A/S (if it's been in use for some time)?
If it really is damaged then, as others have said, Lyra tend to be very sympathetic and will tell you to ship it back immediately.
Either way, you'll get there..