I'm all for good dealers and have definitely developed a relationship with the one good dealer in my city, but what about a manufacturer standing behind their product? I couldn't find your thread about what happened with PSB, but if it took your dealer getting heavily involved, I wonder how customer oriented PSB is.
It seems like one of the main areas a dealer / paying for new works on behalf of the customer is the warranty and any service that is necessary. But I would assume, and hope, that both dealer and manufacturer are behind me and the product I have. The times I have needed service, I have felt like the manufacturer (and the dealer, when they were involved) has more than met me halfway. I'd be disappointed in any manufacturer who made me fight with them for what was reasonable.
It seems like one of the main areas a dealer / paying for new works on behalf of the customer is the warranty and any service that is necessary. But I would assume, and hope, that both dealer and manufacturer are behind me and the product I have. The times I have needed service, I have felt like the manufacturer (and the dealer, when they were involved) has more than met me halfway. I'd be disappointed in any manufacturer who made me fight with them for what was reasonable.