Thanks Fafafion and Foster 9.
Fafafion, the problem is that with the transistor marking rubbed off (by Lavardin) my technician does not know what transistor to replace it with. Is this fair business practice on the part of Lavardin?
One day, two years ago, my Naim CD5 CD player produced smoke instead of music and I had take it to "Euphonie", a naim dealer in Montreal. It turned out that the owner there was the authorised Naim repair person for North America. He fixed the CD Player. it took him nearly 3 hours to detect the problem and fix it and the bill.....$75 only. He told me that Naim charges for repairs based on the the time taken for doing the actual repair and NOT the time taken to detect the problem. I was throughly impressed by this level of service.
I know Lavardin is much smaller than Naim, but that is no reason to provide poor service particulary given the high price of the product. Also, what is the role of a distributor if he tells you all he can do is send the amp to France? I could do that very well myself.
I have now realised, like Foster 9, the importance of taking into consideration the ease and cost of repairs when buying expensive audio equipment.
Fafafion, the problem is that with the transistor marking rubbed off (by Lavardin) my technician does not know what transistor to replace it with. Is this fair business practice on the part of Lavardin?
One day, two years ago, my Naim CD5 CD player produced smoke instead of music and I had take it to "Euphonie", a naim dealer in Montreal. It turned out that the owner there was the authorised Naim repair person for North America. He fixed the CD Player. it took him nearly 3 hours to detect the problem and fix it and the bill.....$75 only. He told me that Naim charges for repairs based on the the time taken for doing the actual repair and NOT the time taken to detect the problem. I was throughly impressed by this level of service.
I know Lavardin is much smaller than Naim, but that is no reason to provide poor service particulary given the high price of the product. Also, what is the role of a distributor if he tells you all he can do is send the amp to France? I could do that very well myself.
I have now realised, like Foster 9, the importance of taking into consideration the ease and cost of repairs when buying expensive audio equipment.