Kudos to Audio Research


Fixed at no charge! I bought used Ref 210s here on Audiogon about a year ago. Ordered a new tube set from ARC about 5 weeks ago. One 6550 output tube went bad and burned some circuitry. ARC fixed the problem, which was a lot more than just a blowen fuse, and shipped it back in a new box.

I really thought it was going to cost me $1,000.

After 30 hours the unit seems rock solid and sounds great.

Thanks Audio Research.
Terry
Ag insider logo xs@2xtdaudio

Showing 1 response by tdaudio

This is a positive shout out, think of it this way. The cost of the fix may have been equal to the profit they make on some of their stuff.

I know there are plenty of bad stories out there but overall I have had good luck with high end audio equipment. I have had good luck with cars as well but I can't say the same regarding video equipment, expensive household appliances or a lot of technology items. Computers, what a pain in the ass (Windows based of course).

BTW My Ref 2 phono and Ref 5 are new enough that I have not sent in the registration yet so I don't think they knew I was recent customer.

One thing that makes Audiogon valuable is to hear the good and the bad.
Terry