Kudos to Audio Research


Fixed at no charge! I bought used Ref 210s here on Audiogon about a year ago. Ordered a new tube set from ARC about 5 weeks ago. One 6550 output tube went bad and burned some circuitry. ARC fixed the problem, which was a lot more than just a blowen fuse, and shipped it back in a new box.

I really thought it was going to cost me $1,000.

After 30 hours the unit seems rock solid and sounds great.

Thanks Audio Research.
Terry
tdaudio

Showing 1 response by dbarger

Audio Research guarrantees their tubes for a time period so if they take out an amp, they should repair it, and obviously do.
Regarding a tube taking out the resistors and some circuit traces, Audio Research feels, I think, that there are compromises inherent in designs which protect the amp in the event of tube failure. It would obviously be easier on them the design amps that way, fewer repairs, but they are a perfectionist company and strive to have no shortcuts to sound quality. I am not saying that other companies are taking shortcuts, just a different approach.