Kudos to Audio Research


Fixed at no charge! I bought used Ref 210s here on Audiogon about a year ago. Ordered a new tube set from ARC about 5 weeks ago. One 6550 output tube went bad and burned some circuitry. ARC fixed the problem, which was a lot more than just a blowen fuse, and shipped it back in a new box.

I really thought it was going to cost me $1,000.

After 30 hours the unit seems rock solid and sounds great.

Thanks Audio Research.
Terry
tdaudio

Showing 1 response by cmalak

Tdaudio...kudos to ARC indeed. Although, I suspect since you bought the Ref 2 and Ref 5 new that they did not want to alienate a good customer :-) which is good business practice and so still kudos to them. Quick question, what did you have before the 210s? If you had the Ref 110s before, I would be curious as to what you thought were the biggest differences between them? Thx