Kudos to Acoustic Zen

I bought a pair of AZ Double Barrels, used, on Audiogon and, because of the configuration and the weight, all 4 bananas at the amp end broke off. I sent them to AZ, asking them to repair them and replace with spades, and, because I bought them used, expected to pay at least $25 per termination (which was the minimum that many other speaker makers have charged through the years). They were re-terminated the same day, and returned to me by UPS at no charge! Not even for freight - and these weigh about 10 lbs - Now, beat that!