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Krell Service

I couldn't find the thread that was asking about Krell sercie but I thought I would share last week's experience with Audiogon.

I have a FPB 400cx amp that was stored for a year due to a house renovation. I had put the system back together and it sounded great but in no time flat the right channel over heated and shut itself down twice. I tested it by running it with no speaker lead in the right channel with the same result. I called Krell for a RN# and they said bring it in. Since Krell is only twenty five miles from me I packed it up and dropped it off a week ago at 8:15 a.m. They could not have been nicer. They fixed the amp under warranty, said the right channel had gone bad, and shipped it back to my doorstep in a week.

How can service get any better than that? They didn't ever once make me feel that somehow it was my fault (like so many other high end audio people make one feel).

Equipment does need repair from time to time. They certainly back up their products.

Of course now moving the amp from the box back to the amp stand is going to take some doing.
huntermusic

Showing 1 response by jaynewt

jaynewt
17 posts
 
I too have had very good service from Krell. I bought a second-hand KPS-28c which would occassionally power-off all on its own right in the middle of a CD. Very annoying. Krell repaired the unit very promptly and didn't charge me a nickel even though the warranty was not transferable from the orginal owner. They were courteous and attentive.

Now I just wish some Krell DEALERS whom I could mention would follow their example!
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