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Krell Service

I couldn't find the thread that was asking about Krell sercie but I thought I would share last week's experience with Audiogon.

I have a FPB 400cx amp that was stored for a year due to a house renovation. I had put the system back together and it sounded great but in no time flat the right channel over heated and shut itself down twice. I tested it by running it with no speaker lead in the right channel with the same result. I called Krell for a RN# and they said bring it in. Since Krell is only twenty five miles from me I packed it up and dropped it off a week ago at 8:15 a.m. They could not have been nicer. They fixed the amp under warranty, said the right channel had gone bad, and shipped it back to my doorstep in a week.

How can service get any better than that? They didn't ever once make me feel that somehow it was my fault (like so many other high end audio people make one feel).

Equipment does need repair from time to time. They certainly back up their products.

Of course now moving the amp from the box back to the amp stand is going to take some doing.
huntermusic

Showing 1 response by hiend2

hiend2's avatar
hiend2
471 posts
 
Krell service is very good. be very carful in packaging your amps to them always use krell packing. i sent in a Ksa 250 with a total of 4" of stought padding a double boxed . Fed ex ground slammed it so hard the knocked the unit out of square. They worked with me They made fedex send in a private company to access the damage at the factory.
I bought the amp, used it twice it went out, then got slammed in transit. Krell took care of it, rebiult the amp like brand new.they took care of fedex . 1200.00 bill to fix I paid 210.00 not bad folks
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