I have a mint Krell KPS 20i sitting there for about the same amount of time as the member above.It appears it will be at least a few more weeks before they get tolook at the unit.
The unit is there to have 2 (new)displays installed.
The unit was working perfectly it was just time to change the displays as they do fade out over time.
I'm experiencing a problem with the Manager (Patrick) he does not return calls.I mean come on just call me back and let me know.I shouldn't have to take time out everyday and chase him around for answers.
If you're behind due to problems with staffing that is one thing,but running away from the problem and not letting people know that's just not professional.
I could not get way with anything like that in my profession.
The service dept is indeed only half of what is was before.
Sales may be down but service request are not.
I don't know why a company would layoff service techs when the company has the same work load.
This won't help sales either in my opinion.
If I' own a Krell unit and have to wait this long for service don't you think it will have an effect on whether or not I buy a new Krell again next time.The best way to get new sales is to keep your existing Krell customers happy.Lose them and you are in trouble.
On a positive note
Thank god Steve L is there,unfortunately he is the only one on the ball and can't do everything himself.
I was also told by the Krell vice president(Rhonda Caldwell) that the company has reduced it's work force by nearly 1/3 due to the lack of sales and that she too is very frustrated with things at Krell.
I could not believe she was telling me all of this ,it may have been due to the fact that I spent over 35 minutes bouncing from extension to extension trying to get someone to actually pick up their phone and was very frustrated once I got a chance to speak to someone.
I hate to say it but they've lost me as a customer.
I plan on selling my unit when I get it back.
Anyone interested in a mint Krell KPS 20I (new transport and digital board installed last year)?
New displys hopefully installed soon.
Bob
The unit is there to have 2 (new)displays installed.
The unit was working perfectly it was just time to change the displays as they do fade out over time.
I'm experiencing a problem with the Manager (Patrick) he does not return calls.I mean come on just call me back and let me know.I shouldn't have to take time out everyday and chase him around for answers.
If you're behind due to problems with staffing that is one thing,but running away from the problem and not letting people know that's just not professional.
I could not get way with anything like that in my profession.
The service dept is indeed only half of what is was before.
Sales may be down but service request are not.
I don't know why a company would layoff service techs when the company has the same work load.
This won't help sales either in my opinion.
If I' own a Krell unit and have to wait this long for service don't you think it will have an effect on whether or not I buy a new Krell again next time.The best way to get new sales is to keep your existing Krell customers happy.Lose them and you are in trouble.
On a positive note
Thank god Steve L is there,unfortunately he is the only one on the ball and can't do everything himself.
I was also told by the Krell vice president(Rhonda Caldwell) that the company has reduced it's work force by nearly 1/3 due to the lack of sales and that she too is very frustrated with things at Krell.
I could not believe she was telling me all of this ,it may have been due to the fact that I spent over 35 minutes bouncing from extension to extension trying to get someone to actually pick up their phone and was very frustrated once I got a chance to speak to someone.
I hate to say it but they've lost me as a customer.
I plan on selling my unit when I get it back.
Anyone interested in a mint Krell KPS 20I (new transport and digital board installed last year)?
New displys hopefully installed soon.
Bob