Kevin gets the


Both Stereophile and Absolute Sound review Prima Luna's integrated at the same time...did Kevin threaten to pull his full page ads or else? Don't get me wrong, I have purchased many a tube etc. from Kevin over the years, and he has always been courteous and quite helpful... But this is a perfect example how the world has always worked , and as much as the Internet makes me crazy at times I'm grateful for the free exchange of opinions we still have on sites like Audiogon etc.
goldenear1948

Showing 5 responses by taters

Kevin needs to hire someone that can provide customer service without an attitude. His people skills aren't very good.
" What does driving a Ferrari have to do with customer service" Absolutely nothing. I know a dealer that rides a bicycle to work and he will give you better customer service than Deal ever will.
Dchang81,

It's better than getting kicked down the road which a lot of dealers do. They would tell you the problem is with Cary and deal with them. At least he exchanged the unit and made the customer happy. I'm no fan of Mr.Deal but I will say in this Instance he did the right thing.