I've never owned a Thiel product, but his customer service is legendary and his respect universal. Customer service is not even a zero sum game for a manufacturer and the loyalty of his customers and the accolades he earned from neurotic, OCD audiophiles speaks volumes about his character. His life's work provides great enjoyment to many and will ensure that he will not be forgotten. My condolences to his family. I hope they get some comfort from the kind words expressed here (hopefully, someone will forward them a link).
