You mentioned the hum coming from the amp and not the speakers, you may want to pop the top and tighten the nut and bolt holding the power supply as I own two of there 25 amps and I noticed one of them having a slight hum. I gave the nut and bolt holding the power supply a slight tightning and no more hum. One other thing is excesive DC on the line as this causes hum in the transformers. Maybe worth checking into before you send it off. If you go to psaudio.com they have great info on hum and what causes it.
Is this typical Service?
I contacted Classe' and inquired about having my amp-Classe'Ten, and Classe'Four serviced.I suspect a problem with the amp although at the moment its working ok.
Classe' replied it would take a minimum of 4hrs to check out each unit at a cost of $75US.
I asked about the lifetime warranty and Classe' replied they would honour it provided I had the original receipts and boxes.
Does $75US(this is a Canadian copmpany)seem excessive and what is the big deal with the original boxes.Most people throw out the boxes after 14 or so years.
Is Classe' being fair charging over $600US plus shipping just to examine the amp and pre,or am I just an out of touch miser?
Classe' replied it would take a minimum of 4hrs to check out each unit at a cost of $75US.
I asked about the lifetime warranty and Classe' replied they would honour it provided I had the original receipts and boxes.
Does $75US(this is a Canadian copmpany)seem excessive and what is the big deal with the original boxes.Most people throw out the boxes after 14 or so years.
Is Classe' being fair charging over $600US plus shipping just to examine the amp and pre,or am I just an out of touch miser?