Is there a knowledgeable VPI Rep out there?

I bought a used VPI HW-19 MKIV turntable. I contacted VPI to get set-up instructions and to purchase an armboard cut for an SME 3009 Series III tonearm. Since the plinth doesn't sit level on the isolation springs, I also asked if the springs could be adjusted or did I need new springs. When I called I couldn't get past the receptionist, who apparently knows nothing about VPI's product, because she couldn't answer any of my questions without putting me on hold and asking someone off-line. While I got a great deal on the table, and I know it will preform well if set up properly, I begining to question the wisdom of purchasing it. Has anyone out there dealt with someone at VPI who actually can converse intelligently about their product.