Exactly 3 years later, and nothing has changed. I tried giving Brad a chance, and just like documented all over the Audiogon forums, it starts out great until it isn't. I guess Brad never heard the saying if you always under-promise, you'll always over-deliver. It's almost as if he likes doing this. I even offered to buy a cable he has in stock that's longer than I need, but he insists it's done, something about finishing what was in the queue first. Well, duh. Why not just say "I'm about 4-5 weeks out" or something to that effect?
Instead, he sent me a tracking number, saying I'd have it on X. After that date came and went, he didn't answer a follow up. He then finally answered when I offered to either buy a cable I knew he had (longer than I needed) and send the extra $, or file a claim with Amex. Then he says the above, and it'll be here before Thanksgiving. Well, it's Wednesday before, and it still hasn't shipped.
I've known a handful of guys who operate the same way - they just can't seem to be on the level with where a project stands. Or think overpromising will make the client happy. Even when a project is complete it's as if they can't quite make it to the PO to ship. I don't get it. But then I've been in the service industry for over 40 years where deadlines are my bread and butter.
I saw on the True Audiophile retail website they had issues with Brad, but were "resolved" after a conversation with him. This was just last week, it has since been removed so I'm guessing this was quite recent. The worst part is I really need this cable (female 8 pin mini-DIN umbilical for Gold Note phono stage) as my current cable is failing. Tracking one down has been a B%#@! Looks like I'll need to make my own.
Anyway, I should have listened to the posts here, but I'm desperate. RAL still best to be avoided!
