I had a similar experience with Reliable. I ordered an item that they did not have in stock. After waiting about two weeks for the back order to come in, I found the item elswhere (on Audiogon, actually). I called and emailed for them to cancel my order, which they assured me they would do.
Several days later I got an email from them confirming shipment! I checked my credit card account online, and sure enough, they charged my account for the item. I called and they said it had shipped, but they would recall it (?) and refund the charge. The item never arrived, and my account was credited within a few days.
Several days later I got an email from them confirming shipment! I checked my credit card account online, and sure enough, they charged my account for the item. I called and they said it had shipped, but they would recall it (?) and refund the charge. The item never arrived, and my account was credited within a few days.