Is Qobuz Customer Service an Oxymoron?

@robert1234

 please Send your request to BOTH email addresses. Thanks. 

Do these instructions help?

To change your email address on Qobuz online, follow these steps:
    1.    Go to www.qobuz.com and log in to your account.
    2.    Click on your name at the top right of the screen to open “My profile.”
    3.    In the “My Personal Information” tab, click on “Change” next to the email address section.
    4.    Enter your new email address.
    5.    Save the changes.
If you encounter any issues or cannot change your email this way, contact Qobuz customer service for assistance.

More info:

Qobuz does not explicitly state that you need to verify your new email address after updating it online. The official instructions simply say to enter your new email address in your profile and save the changes, without mentioning a verification step. However, some users have reported receiving verification codes or emails with codes in other contexts, but it’s unclear if this applies directly to email changes.
If you want to be certain or encounter any issues, contacting Qobuz customer service is recommended.

@robert1234

Any news about getting your QoBuz account updated with your new email address?   

@hgeifman I finally heard from them yesterday. There was a typo in the customer service email address I posted *here* but not in the emails I sent them. The issue is not getting my account updated with a new email address—I did that (although I never received any verification of the change), but now I cannot log into my account using either my new or old email address. Qobuz asked for a Paypal payment receipt, which I sent them yesterday, because they can’t seem to locate the account either. Waiting to hear back from them. Honestly, I searched high and low but could find a US phone number to contact them—perhaps I missed it. There is no shortage of complaints on line about their customer service. At this point, I will say that my experience is that it has been difficult contact them and the response has been very slow (and still ongoing). I do love the product. Thank you for your assistance. 

@robert1234 

Thanks for your post above  

I agree that the combination of ignored requests, poor communication, and lack of effective solutions has led to widespread dissatisfaction with Qobuz customer support.  I also use QoBuz and like it very much.  

I understand that customer support services are difficult and expensive.  I emailed Qobuz and recommended they review their procedures and see what can be done to make improvements to their customer service.  Thanks. 

@hgeifman 

I’m starting to doubt that Qobuz has any customer service at all. I’ve received a few emails from them, but they aren’t really responsive to the last email I sent so they may be AI. One of them asked how I paid for the account so they could use that to track it. Great, now we’re getting somewhere. I sent them screenshots showing the exact details of the charge with reference numbers on my Paypal account. That was a week ago. No response. I’ve sent a couple follow up emails. No response. Also, the phone number you posted doesn’t work.

I’ve tried to be patient and give them the benefit of the doubt regarding their customer service, but at this point I’d say it’s abysmal. I imagine there’s a way to get Paypal to stop paying them and then I could open a new account. But what’s really riding on this is some 500 albums and a ton of songs that I’ve favorited over the years. It would be crushing to lose that.

Thanks for your interest and tips.